In 2005, the Ontario Government took a step toward building a more accessible province when it passed the Accessibility for Ontarians with Disabilities Act (AODA) calling for the development of standards for Accessibility in five key areas of daily living: Customer Service, Information and Communications, Employment, Transportation, and Built Environment. As of January 1st 2012, the AODA Act legally requires all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario (third parties) and that have one or more employees to provide accessible customer service to persons of all ability levels.

The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is to address discrimination against persons with disabilities in Ontario. The Act involves Accessibility standards that have been developed to be implemented and enforced throughout public and private sectors. AODA specifies that Accessibility will be addressed in areas of goods, services, facilities, accommodation, employment, buildings, structures and premises by the year 2025.

The standard requires that Community Living Central York’s policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity. The training helps improve service delivery to people who have disabilities who come from diverse backgrounds.


Currently, there are no disruption notices for Community Living Central York.

Administration Office
575 Penrose St. Newmarket, our services are operating as normal Monday to Friday from 8:30am-4:30pm

Day Supports Program
575 Penrose St. Newmarket, our services are operating as normal Monday to Friday from 8:00am-5:00pm. Closing every second Tuesday of the month at 12:00pm.

Community Living Central York’s Administrative office and Day Supports Program will be closed on the following 2017 Statutory Holidays:

  • New Year’s Day January 1st
  • Family Day February 20th
  • Good Friday April 14th
  • Victoria Day May 22nd
  • Canada Day July 1st
  • Labour Day September 4th
  • Thanksgiving Day October 9th
  • Christmas Day December 25th
  • Boxing Day December 26th

* Offices are also closed for the Civic Holiday on August 7th

Community Living Central York
Accessibility for Ontarians with Disability Act (AODA)

Accessibility Standard for Customer Service Policy


Community Living Central York is committed to following the principles of dignity, independence, integration and equal opportunity. This policy is intended to set a foundation for expectations while meeting the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005. The Accessibility for Ontarians with Disabilities Act, 2005 set various standards and deadlines to increase Accessibility by 2025. Community Living Central York is committed to meeting all applicable deadlines and will by incorporating changes as indicated by the act. This policy and its related procedures will be reviewed as required in the event of legislative changes.

Integrated Accessibility Standards Policy

This policy, which has been established in compliance with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005, aligns with Community Living Central York’s commitment to treat all people in a way that respects their dignity and independence. This policy will be implemented in accordance with the time frames established by the Regulation.

Multi-Year Accessibility Plan

This multi-year Accessibility Plan has been developed in accordance with the Integration Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005. It incorporates the intentions of Community Living Central Yorks to meet its obligations under the Ontarians with Disabilities Act, 2001 . This plan describes the measures that Community Living Central York will take over the five year period from 2014-2018 to identify, remove and prevent barriers in order to ensure Accessibility for all people who have disabilities.

Accessibility Information Formats

Community Living Central York is pleased to provide information in accessible formats or with appropriate communication support upon request. For more information please contact Tara Watt at 905-898-3000 ext. 130 or by email at

Reference to Accessibility