PLEASE NOTE: THIS PROCESS IS NOT FOR EMERGENCIES
Complaints / Feedback Form:
People who receive support from Community Living Central York / Someone calling on the person’s behalf
Step 1 – If possible, the person should first try to speak to someone he or she trusts. This doesn’t have to be someone on the team. If the person feels more comfortable sharing with someone in his or her natural support network, that person should help bring the concern forward to the team. It is the responsibility of the support person who receives the complaint to work toward achieving a resolution. The direct support staff may involve the team’s Supervisor for direction.
Step – If the complaint cannot be resolved at the direct support level, it must be brought to the Manager supporting the team. If it cannot be resolved at that level, it must be brought to the attention of the Executive Director.
Step 3 – If the person is still unsatisfied with the situation after working through the system he or she may use one of the other components of the complaint and feedback system including our telephone “complaint line”. Please note, if for some reason the person is uncomfortable with speaking with any of the people listed in step 1 or 2, the person can skip these steps and go directly to the complaint phone line.
Telephone Complaint Line
905-898-3013 – a message can be left at any time – someone will return the person’s call within 3 business days.
Contact our office at 905-898-3000 – speak to our CEO Andrew Fagan
Email us at: firstname.lastname@example.org